There are a couple of things to check for if your Apple device appears to stop syncing data with KrowdFit.
First check the KrowdFit app. It needs to be installed and needs to be running or in the background to communicate with Apple Health and with the KrowdFit servers. If you are just opening it back up you may need to wait a few minutes before data is visible.
Second check that KrowdFit is listed as a source in the Apple Health app. Do this by opening Apple Health and selecting the "Sources" tab at the bottom. KrowdFit should be listed as an App on this screen.
- If KrowdFit is a source, select the app name from the list to view it's permissions. We will need permission to read the data stored in Apple Health.
- If KrowdFit is not listed as a source it could be because of a recent update or a new phone. In this case you will need to uninstall and reinstall the KrowdFit App.
Comments
2 comments
This is not complete or correct. I have been researching this online for over 3 hours now and have attempted every solution that you can name. Nothing has worked. The issue is your app needs to be updated to properly connect to Apple Health. Other apps are able to connect just fine (I tried over 25) and had no issues. It is the connection coding in your app that is at issue. It has a bug or a block for some users. Please address this and stop blaming Apple.
I agree with Jared. I have attempted to uninstall and reinstall the app close to 20 times! I still can't get it to show up. Your app sucks.
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